Privacy Policy

Dr. Na Dental

Registered Address: 1060 Lincoln Ave, San Jose, CA 95125

Clinic: 675 Mariners Island #104, San Mateo, CA 94404

Dr. Na Dental ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit drnasmile.com or interact with our dental practice. This policy applies to all visitors, prospective patients, and patients of Dr. Na Dental.

Information We Collect

We collect information you provide directly to us when you fill out a registration, contact, appointment, insurance, or cost-estimation form on drnasmile.com. This includes your name, email address, mobile phone number, mailing address, date of birth, insurance details, and any messages or treatment-related information you choose to share. We also automatically collect limited technical data such as IP address, browser type, pages visited, and referring URLs through standard server logs and privacy-conscious analytics. We do not collect your personal information from data brokers or third-party lists.

How We Use Your Information

We use the information we collect to: (1) respond to your inquiries and schedule, confirm, and remind you about appointments; (2) provide dental care, billing, and insurance services; (3) send transactional email and SMS communications you have consented to; (4) operate, secure, and improve our website; and (5) comply with legal, regulatory, and HIPAA obligations. We do not use your information for unsolicited marketing, and we do not sell, rent, or trade it.

Email Communications

By submitting any form on drnasmile.com that requests your email address and checking the consent box, you expressly consent to receive transactional and account-related emails from Dr. Na Dental. These may include: appointment confirmations and reminders, pre-visit instructions and intake forms, post-visit care instructions, billing and insurance correspondence, and replies to your inquiries. Email frequency depends on your appointment activity, typically a few messages per appointment cycle. Every email contains a one-click unsubscribe link in the footer; clicking it will immediately remove you from non-essential email communications. You may also email us to request removal at any time. We do not send unsolicited promotional bulk email through this channel. Emails are delivered via Amazon Simple Email Service (Amazon SES), provided by Amazon Web Services, Inc.

SMS / Text Message Communications

By providing your mobile phone number on a Dr. Na Dental form and checking the SMS consent box, you expressly consent to receive transactional SMS text messages from Dr. Na Dental. Categories of messages include: appointment confirmations, appointment reminders (typically 24 hours before your visit), reschedule and cancellation notices, and important account or treatment notifications. Message frequency varies and is typically 1–4 messages per month depending on your appointment activity. Message and data rates may apply; please contact your wireless carrier for plan details. You may opt out at any time by replying STOP to any message; you may receive a final confirmation that you have been unsubscribed. Reply HELP for help, or contact us using the information at the bottom of this page. Consent to receive SMS messages is not a condition of receiving any goods or services from Dr. Na Dental. Mobile carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. We do not share mobile information or SMS opt-in/consent data with third parties or affiliates for marketing purposes; this information is not shared with anyone other than the service providers who help us deliver these messages on our behalf. SMS messages are delivered via AWS End User Messaging, provided by Amazon Web Services, Inc.

Information Sharing

We do not sell, rent, or trade your personal information. We share information only with: (a) trusted service providers who process data on our behalf under written agreements (including Amazon Web Services for email, SMS, and hosting; analytics providers; and payment processors); (b) your insurance carrier or payment processor when needed to process a claim or transaction you have authorized; (c) authorized clinical staff and dental laboratories involved in your care; and (d) authorities where required by law, court order, or to protect the rights and safety of patients and staff.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and at rest, access controls, audit logging, vendor risk reviews, and HIPAA-aligned operational practices for clinical data. No method of transmission or storage is 100% secure, but we work continuously to maintain industry-standard protections.

HIPAA Notice

As a licensed dental healthcare provider, Dr. Na Dental complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding Protected Health Information (PHI). This Privacy Policy primarily covers data collected through our website and electronic communications. Clinical PHI (including treatment, payment, and healthcare-operations information) is governed by our separate HIPAA Notice of Privacy Practices, which is available at our front desk and on request by email or phone.

Cookies

Our website uses essential cookies to operate the site, plus optional analytics cookies to understand how visitors use our pages so we can improve them. You can disable cookies through your browser settings; some site features may not function correctly without them. We do not use cookies for cross-site advertising tracking.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA: the right to know what personal information we collect, use, disclose, or sell; the right to request deletion or correction of personal information we have collected about you; the right to opt out of the sale or sharing of personal information (Dr. Na Dental does not sell or share your personal information for cross-context behavioral advertising); the right to limit the use and disclosure of sensitive personal information; and the right not to be discriminated against for exercising your rights. To exercise these rights, contact us using the details at the bottom of this page. We will respond within the timelines required by California law.

Your Rights

Subject to applicable law, you have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to withdraw consent (including for email and SMS communications) at any time; and to receive a copy of the information we hold about you in a portable format. To exercise any of these rights, contact us using the details at the bottom of this page.

Children's Privacy

Our website and online forms are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without verifiable parental or guardian consent. Pediatric patients are scheduled and managed in person by a parent or legal guardian. If you believe a child under 13 has provided personal information through our website, please contact us immediately and we will delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated to active patients by email. Your continued use of drnasmile.com after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of email or SMS communications, please contact us at: Dr. Na Dental, 1060 Lincoln Ave, San Jose, CA 95125. Phone: (628) 286-9012. Email: privacy@drnasmile.com (or use the contact form on our website).